You can place an order directly on our website, provided you have created your customer account and are logged in. Otherwise, you can always contact your dedicated sales representative.

In accordance with our General Terms and Conditions, you can modify your order within 4 hours of validation. Possible changes include adding or deleting a product, changing the quantity, or changing the delivery address.

It is not possible to modify a sample request. If you need samples other than those already ordered, you will need to submit a new request.

In accordance with our General Terms and Conditions, you can cancel your order within 4 hours of validation.

Our General Terms and Conditions are published on this site and can be accessed by following this link.

Our products are stored at various locations in France. Coffee is stored in Le Havre. The equipment and cocoa are stored in Mérignac. This is why there are two orders for coffee and equipment, for example.

The terms of payment may be modified in exceptional circumstances. To request a change, please contact your sales contact or write to client@belco.fr.

Please contact your sales contact or write to client@belco.fr. Payment by credit card will be available in the coming months.

All your invoices are available in your customer account. To access them, simply log in to your account. In My Orders, go to Orders & Quotations.

You'll see a list of your orders, and can find your invoice by clicking on the corresponding order.

The weight given on the order form is a theoretical weight per kilogram. During order preparation, our teams weigh the bags, and it is this final weight that appears on your invoices.

An administration charge of €40.00 will be applied to your coffee order if it is less than 4 bags / 250 kg. There is no minimum order quantity for equipment and cocoa.

When you return a product, a credit note is generated as soon as the goods are received in our warehouse. This will either be refunded by bank transfer or deducted from a future order. If you have any questions, please contact client@belco.fr.

You can check the status of your order at any time in your online customer area, under My Orders.

As soon as your order has been dispatched, you will receive an e-mail containing your PDF delivery note, a delivery tracking number and a link to track your order on our carrier's website.

Delivery times vary depending on the departure depot and the delivery department. When your order is confirmed, you will receive an estimated delivery date. This may vary for reasons beyond our control.

Please note: for orders of more than 3 pallets, the delivery date will be provided by Belco.

You are free to collect your order, or arrange for it to be delivered by your own carrier. In this case, Customer Service will send you an availability date and the reference number of your order for collection.

• Our coffees are stored in Le Havre: Entrepôt Katoen, Route de Radical - ZI Port Jerome, 76 170 ST JEAN DE FOLLEVILLEThe Katoen warehouse is open Monday to Friday, 8am to 12pm and 12.30pm to 4.30pm.
• Our cocoa machines and equipment are in Mérignac: Entrepôt Belco, 28 rue François Arago - ZI du Phare, 33 700 MERIGNACThe Belco warehouse is open Monday to Friday, 8am to 12.30pm and 2pm to 4.30pm.

DDP is an Incoterm that stands for "Delivered Duty Paid". This means that Belco organises the delivery of your orders to your door in collaboration with its transport service providers.

No, no price on this site is quoted carriage paid. We are, however, completely transparent about our prices.

Our returnable and reusable pallets. To maintain this virtuous circle, you must return the pallets from your previous order when your new order is delivered. If you fail to do so, you will be billed for any pallets not returned.

Our customer service team is on hand to answer all your queries. You can contact

• Jadranka: j.durand(a)belco.fr
• Nicolas : n.breton(a)belco.fr
• Charlène : c.nobilet(a)belco.fr

We offer a 2-year guarantee on our equipment, from the date of purchase. This guarantee covers defects in conformity and workmanship.

• Normal wear and tear, improper cleaning and scaling of the product,
• Damage caused by an accident or misuse of the product,
• Damage caused by repairs carried out by unauthorised personnel.
• Failure to comply with the protective measures listed in the product instructions or warranty.

This is possible, provided that the products returned have not been used and are in new condition and in the original packaging, as received.

We are your main contact for all complaints. You don't need to go through the trademarks to register your customers' complaints.

Here is the list of items you need to send us:

• your customer code
• the invoice (ours if you are using or have not yet sold the item, yours if you have resold the item)
• the item reference and the quantity affected
• the serial number (on the underside of electrical items and, for Hario, on the inside of the original packaging)
• a description of the problem
• a video or photo showing the problem

On receipt of your complaint, we will confirm that your request has been registered, and we will give you a follow-up reference to remind you of every time you discuss the matter.

You will only be responsible for the cost of transporting the faulty equipment. If you live in mainland France, these costs may be reimbursed on presentation of proof. Returns, however, are always at our expense!

Spare parts are free, subject to availability. Depending on the brand and the item, we may offer to send you spare parts, send you the item to be repaired, exchange it or give you a credit note.

Outside the 2-year guarantee period, you are responsible for all shipping and return costs, whether you live in mainland France or not. You will be invoiced for the cost of returns once your product has been dispatched.

Once we have received all the information required to register your request, we undertake to provide you with a solution within 1 month. This period may be longer, for example, in the case of a machine that has to be repaired abroad.