Frequently Asked Questions
Check our FAQSeveral conditions are necessary: be a business and create an account on Belco.fr. Then, in the training section, choose your online training and enrol by providing your name, surname, and email address.
When selecting the online training, you will be asked to provide the names, surnames, and email addresses of your colleagues (you can manage which levels of information you want them to see from your Belco account).
They will then need to register on Belco.fr before accessing the e-learning with the same credentials.
Yes, there will be a delay before you receive your kit. The training courses are designed to be started without needing the kit. It is carefully prepared by our teams in Mérignac.
We pay close attention to the roasting of each sample to ensure freshness.
Yes, via the 360learning app and by entering your credentials, you can directly access the online training on your mobile.
During the online training, each topic has a knowledge check with a requirement of 70% correct answers; without this, you cannot move on to the next topic. The goal is to ensure active learning for you and your colleagues.
Yes, each completed training will receive a certificate of achievement.
Yes, the courses are designed to allow for both long sessions or reading just one module. Take your time; the important thing is to grasp the key concepts of each course.
Throughout the training, the Belco training team is present. You have a forum at your disposal for any questions on the covered topics.
We have set a 6-month limit to complete the training. Reminders are scheduled if you are inactive for more than 2 days or upon request. We place particular care on the success of each online training through monitoring learners via a general dashboard. If, however, you need more time, we will extend the learning period.
We have designed the modules to try to bring rhythm and variety to the learning process. You will have videos, a live session, photos, text, quizzes, and knowledge checks.
When you log in, you will have access to your progress percentage on the current training.
Each training has a scheduled live session. To access it, you must have already completed a part of the training. Then, a module called 'Class' will ask you to sign up for a live session date with Denis, the training manager. On the scheduled day, you will join a group live session to discuss the training and its progress.
Do you have any questions or specific needs?
Contact us!

